Frequently Asked Questions
What does warranty cover?
Warranty covers a tool's workmanship and materials only (manufacturer defects).
What does warranty not cover?
Warranty does not cover misuse, abuse, and/or lack of maintenance. Examples include dropping the tool, failure to lubricate the tool (using oil and/or grease), rust inside the tool due to water in the air line, or using a tool to perform a task for which it was not designed or intended (such as using a 3/8" impact wrench to remove car lug nuts). Also, if a customer opens up their tool to attempt their own repair prior to sending it in for warranty repair, or if the tool has any missing parts, this also invalidates the warranty.
Do your technicians repair the tools themselves?
Yes, in almost all cases. For a handful of tool manufacturers, we send tools directly to their service center for warranty repair. We will inform you if we need to forward a tool for service.
Do you always notify the customer with an estimate? Or do you automatically perform the repair?
We repair tools only when we feel it's cost-effective to do so: generally up to 65% of their retail cost. Because we are so confident in our assessments, we prefer that our customers pre-approve the repair, which often results in the fastest turnaround time possible. However, if you would like an estimate regardless of our assessment, please make sure your estimate request is noted when you ship your tool for service.
Do you charge an estimate fee? What if I choose not to have my tool repaired?
If you request an estimate and decline the repair, you will be charged a return fee of $10.00 plus any shipping costs. Determining an estimate may require disassembling the tool; if you would like your tool to be reassembled before it is returned, you will be charged $12.00 plus any shipping.
|Fee||Amount||When does it apply?|
+ shipping and taxes
|Repair declined and tool is to be returned, likely disassembled|
|Return Reassembled Fee||$12.00|
+ shipping and taxes
|Repair declined and tool is to be re-assembled prior to return|
How do I pay if I approve the repair?
We accept major credit cards (i.e. Visa, MasterCard, and Discover). You may enter this information on your online account, or we will call you for payment before your repair is shipped. You may also choose to send us a check or money order, but your tool will not be shipped until we receive the payment.
Can you tell me how much a repair will cost before I send in the tool?
We are unable to provide an estimate of how much a repair will cost until we have inspected the tool and determined which service and parts are needed for the repair. The repair cost will be the labor charge plus the cost of any parts needed. The repair cost does not include any return shipping or applicable taxes.
Can I provide you with a maximum repair cost?
Yes, just put the maximum repair cost you are willing to approve on the tag you affix to the tool. We will then only contact you if the estimate repair cost is greater than the amount indicated.
How and where do I ship my tool?
Please package the tool carefully and ship using any postal service. Ship to our repair facility at the following address:
371 WEST AVENUE
TALLMADGE, OH 44278
For more tips on sending in your tool and to dowload a packing slip, go here.
How long does it take to complete a repair or service?
It will depend on whether we need to order parts or if the parts are in stock in our warehouse. Most tools are assessed within 48 hours of their arrival at our facility, and there may be a wait of 2-3 weeks if we need to order parts. Once the problem has been identified, you will be contacted to approve an estimate repair cost if an approval is needed. Most repairs are completed and shipped within 5 days upon approval of the estimate.
How much I will pay for return shipping?
You will only pay actual return shipping costs.
What happens if an item is on backorder?
If an item is on backorder, we will attempt to contact you as soon as possible. You will have the option of cancelling the order or waiting until the backorder is filled.
I would like to repair my tool myself. Can I just buy parts from you?
Who makes your parts?
The vast majority of our parts are OEM replacement parts made by the original manufacturer. The aftermarket parts that we stock are mostly parts for tools that are obsolete or no longer manufactured.
Parts are no longer available for my tool. Can you repair it?
We do stock used parts to help decrease repair costs and delays. However, not all old tools are worth repairing, and it depends on how the performance, durability and performance compares with a brand new tool.
What if I have a question not answered here?
Please feel free to contact us. We'd love to hear from you!< Back to resources